I have done this twice. Go to the customer service link on the AG website and click on "Download forms", then Merchandise Return form (or just click here). Print off this form, and fill in the outfit as a return (the product name is Ready for Fun Outfit for Dolls, the Product code is GMOG, Price is $26). I use code 61 - duplicate gift as the reason code. If you know what you want to purchase with the return (and you can get anything that is online or in the catalog - or even replacement parts if you know their codes), fill it in the "I am ordering" section. If you do this now, the form walks you through figuring out the differences in what you owe or what they owe you, and figuring out shipping costs. Shipping on these exchanges is only 5% of the cost difference, so it is definitely less money to do your exchange now than to use the money to order in the future.

I just put the entire outfit (you must include the pink hair thingy and the panties) in a Ziplock bag, then put the baggy and the return form into a box surrounded by packing peanuts, although it could probably be mailed in a large padded envelope as well; and send it to the address on the form. It has taken about 2-1/2 weeks for me to get my return both times.

Edited because I forgot the book! [img]redface.gif[/img] That must be returned in its original plastic sleeve - Product name is Friends Forever Booklet, Product Code is GTB-FF, and price is $6.00

<font color="#33CCCC" size="1">[ April 29, 2006 09:02 PM: Message edited by: Jeanette M. ]</font>